Quan Mathis
Assistant Community Manager @Birchstone Residential
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WORK HISTORY
Assistant Community Manager @Birchstone Residential
Assist the Property Manager in all aspects of Property operations to ensure adherence to Birchstone standards, exceptional service, and the highest degree of resident satisfaction while upholding Birchstone values and working within budgetary guidelines.•Provide exemplary customer service to all current, future, and previous residents. Create and develop meaningful and memorable experiences throughpersonal relationship building.• Assist the Property Manager in the oversight of leasing and service team. • Support Leasing Specialists and ensure Fair Housing guidelines are followed; verify resident applications and assist in showing units and the Propertyto prospective residents. • Lead rent collection efforts; Post rental collections, make bank deposits and reconciliations, and oversee accounting functions for the Property. • Assist the Property Manager with evictions, utility cut-offs, etc. as needed • Assist the Property Manager in overseeing the renewal process; create and deliver renewal notices, review lease renewals and addendums, etc. • Review, maintain, and update resident lease files and computer records. • Inspect units after move-outs thoroughly: recording, documenting and photographing condition; Walk and inspect all make ready units to ensurereadiness for new residents. • Handle resident concerns while delivering exceptional customer service. • Ensure all applicable permits (multifamily license, pool/spa, etc.) are current at all times. • Process forms, reports, and administrative information. • Provide suggestions for improving overall efficiencies and processes; maintain market familiarity and suggest pricing changes. • Research new resident amenities, activities, and programs that add value to the Property and drive revenue. • Assist Property Manager in team member training on proper resident service and leasing techniques and best practices.
EDUCATION
Strayer University
Bachelor of Science - BS, Information Technology
Tift County High School
High School Diploma
QC Design School
Wedding & Event Planner
QC Design School
Interior Design
ABOUT QUAN MATHIS
I am a dedicated Community Manager with proven experience supporting high-volume…
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