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Start for FreePrzemyslaw Paliszewski
Transformation Director @Armatis
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WORK HISTORY
Transformation Director @Armatis
EDUCATION
The Silesian University of Technology
Bachelor's degree
SKILLS
ABOUT PRZEMYSLAW PALISZEWSKI
I am currently a Director at Armatis Polska with 19 years of professional experience in Customer Experience (CX) and Service Desk IT solutions. My personal development is focused on Innovation Leadership and Delivery Centers management. I have a proven track record of success in leading organizational transformations. Throughout my career, I have taken personal and successful accountability for new strategic client transitions, playing a key role in company growth. Currently, in addition to my ongoing work in this area, I am also responsible for Innovation and leading the organization through digital transformation. My team\'s expertise includes technologies such as Artificial Intelligence in Business Processes as well as in Customer Service. I have experience in leading different LLMs implementations not only via cloud solutions but also in \'on premise\' models. On top of, the RPA automations of repeatable workflows are also in the area of my successful accomplishments. I have a strong focus on SLA/KPIs, Customer Experience process improvement, building client relationships, and supporting IT and administrative processes. As a leader, I have the ability to drive teams to achieve extraordinary results by constantly seeking process improvement and further waste reduction.
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