Pranav Patil

Operational Analyst Trust & Safety @Accenture UK & Ireland

Dublin, IE

Worked with Facebook (client) on the Delivery team, investigating and resolving advertising and policy violation issues within 3–5 min SLAs, achieving 95% on-time resolution rate-Communicated directly with customers, resolving issues and providing actionable responses, leading to 90%+ satisfaction in support interactions-Accurately identified product confusion vs. bugs, escalating only when needed and reducing unnecessary escalations by 30%-Collaborated with Meta product and policy teams to troubleshoot and streamline processes, improving resolution efficiency by 25%-Drafted precise communications and compliance guidance, improving clarity of customer responses by 40%-Mentored and coached new team members, boosting team productivity and case handling speed by 20%

National College of Ireland

Master's degree, Cloud Computing

Vishwakarma Institute of Information Technology

Bachelor of Technology - BTech, Computer Science