Paul Sisk
Director, End User Computing with expertise in End User Engineering and Operations, automation, and organization creation. As a technology leader, customer experience and customer satisfaction are my primary goals.
- Role
- Director of End User Computing at AmeriHealth Caritas
- Location
- Lewes, DE, US
- LinkedIn followers
- 500 followers
About Paul Sisk
With over 25 years of experience in the IT field, I am a seasoned and certified Director…
Experience
Director of End User Computing
Sep 2022 — Present · Newtown Square, PA, US
Deliver top notch technology to all end users within AmeriHealth Caritas through experienced technology leadership and by developing the organization that learns what the user/customer needs, analyzing the ecosystem to know what is available, and delivering those solutions to ensure the users can get the job done as efficiently as possible.• Work to ensure a top customer satisfaction rating and learning what we are deficient in to achieve this. Only through analysis of these deficiencies and working to eliminate them can we achieve top scores in customer satisfaction and customer service.• Serve as a member of the senior IT Leadership Team to review and approve technology opportunities, ensure the stability and reliability of the network environment and compute space to minimize disruption, and establish the overarching technology direction for the company.• Team Leadership of the Desktop Operations, Desktop Engineering, AV and Citrix Engineering & Operations Teams, maintaining a hands-on approach to project management and delivery.• Desktop Operations – Manage a team of 13 technicians, including 2 managers, to resolve second-level desktop tickets, address requests for new end user hardware, procure and deliver new and replacement equipment to 12 remote offices, and assure end user competency with desktops, laptops, and software applications.• Desktop Engineering – Manage the team responsible for the Windows 10 and Windows 11 Desktop build image. Package, assign, and deploy corporate-approved software through Microsoft Endpoint Configuration Manager. Certify hardware in the end user space, including desktops, laptops, printers, and peripherals.• Citrix Engineering & Operations – Manage the Citrix team to develop and maintain 1080 production Citrix servers and 1035 QA Citrix servers that operate critical company applications, the endpoint thin client
Education
Western Governors University
Bachelor of Science in Business Administration
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