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Guest Relations Assistance Manager @Atlantica Hotels & Resorts
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WORK HISTORY
Guest Relations Assistance Manager @Atlantica Hotels & Resorts
Handled guest inquiries and concerns by coordinating with internal departments, ensuring timely resolutions and maintaining high service standards — demonstrating strong communication and problem-solving skills- Supported the planning and execution of in-house and external events, collaborating with vendors and internal teams to ensure smooth operations and memorable experiences- Managed daily email and phone correspondence with guests and partners, screening and directing communications appropriately, reflecting efficiency and discretion- Maintained accurate records of guest feedback and service requests using internal databases, contributing to streamlined operations and data tracking.
EDUCATION
University of Ioannina
Bachelor's degree
University of Western Macedonia
Master of Science - MS
ABOUT PINELOPI VAKIANI
MSc in HRM | Concierge Services
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