Philip Berg

Operations Manager - Mayo Clinic Platform @Mayo Clinic

Jacksonville, FL, US

Manage client relationship operations for Mayo Clinic Care Network (MCCN) members to ensure maximum customer satisfaction, deliver on value proposition and strengthen member retention.• Conduct client strategic planning collaboration to identify partnership engagement strategies to leverage Mayo Clinic tools, solutions, and subject matter experts to meet member operational needs.• Collaborate with the Mayo Clinic clinical practice to provide strategic insights and direction through healthcare consulting engagements to support member operations.• Coordinate the intake, curation, approval seeking, internal education, and communication planning of core and additional solution offerings available to the provider market clients.• Lead the coordination, planning, and engagement strategy to assess the clinical utility of a digital second opinion solution with the provider market and Mayo Clinic practice.• Facilitate solutions sales stage meetings, collate regular reporting sales metrics, and provide sales collateral resources on solutions partners to relationship teams, serving as the initial point of contact for support.• Inform solutions developers on provider market insights and member feedback to identify opportunities for solution enhancements and exploration.• Assist in the design and development of product and solutions sales tracking and reporting capabilities within the CRM platform for current and future platform offerings.• Collaborate with cross-functional divisions within MCP for solution deployment coordination and support including services, product/technology, and solutions.• Engaged in various workstreams for the MCP marketplace design and development including business evaluation, operational risk assessment, clinical qualification, and leading ongoing operations support.• Lead clinical innovative group for health tech startups to solicit real-world industry feedback on solutions concepts from healthcare administrative and clinical leaders.

Minnesota State University, Mankato

Bachelor of Science (B.S.), Human Resources Management and Services

University of Minnesota

Master's Degree, Organizational Development