Perry Silber

COO @Guatecall - A Nearshore Bilingual English Spanish Call Center & Bpo Outsourcing Provider

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GuateCall is an American owned and operated bilingual contact center / BPO company offering services in English and Spanish. Located Nearshore in Guatemala, Central America, GuateCall is perfectly situated to help your business grow. We believe that every point of contact, from our employees, to our customers and their customers, is an opportunity to make a positive impact on people’s lives. We do this by working as a seamless extension of your team. We integrate our services and management to work hand-in-hand with yours, at every point of contact-Our employees become your brand advocates-Our management team looks for ways to benefit our clients and their customers-Our environment is conducive to happy and lateral-thinking employees. In short, we make happy customers. People like to do business with people they like! Our team is consistently trained about the value of a happy customer and the efforts needed to maintain this relationship. In every point of contact we strive to deliver a service that exceeds your expectations, thus elevating your brand and identity. Some of our Services Include: Inbound and Outbound Live Agent Support Customer Service Up-Sell and Cross-Sell Retention Programs E-mail and Chat Solutions Business to Business Programs (including Demand Generation & Appointment Setting) Spanish Language Support Win-Back Programs Satisfaction Surveys Market Research Lead Generation and Qualification Dispatch Services