Patrick Donnelly

About Patrick Donnelly

I’m an analytical IT professional with a knack for managing complex tech systems and streamlining operations—especially in the Consulting, Association, Financial, and Legal spaces. I love turning messy data into clear insights that help teams make smarter decisions and work more efficiently.One of my favorite projects involved using DST’s Wallet Share and Discovery tools in a Snowflake environment to bring together data from legacy and third-party systems. The result? A single, unified customer view that empowered segmentation, deeper analysis, and real business results.I’m known for tackling business challenges head-on and uncovering opportunities by digging into the data. I’ve built dashboards that gave executives better visibility into sales and trade metrics, automated tedious workflows with Zoho Creator, and even coached sales teams on how to work smarter—not harder.Along the way, I’ve rolled out cross-training programs to break down silos between departments, and improved Salesforce usability by implementing innovative AppExchange tools like, Marketing Cloud (Exact Target), Riva, Revenue Grid, Conga Suite and Grid Buddy.Whether I’m translating technical complexity for non-technical teams or collaborating with international colleagues, I bring a mix of strategy, creativity, and follow-through to every

Experience

1. Senior Salesforce Administrator

   Discover

   Aug 2025 — Present · Chicago, IL, US

   Excited to share that I’ve joined Discover / Capital One Finance in the International Markets division as a Senior Salesforce Administrator.I’ll be supporting global teams across APAC, EMEA, and LATAM, with early projects focused on:• Streamlining Salesforce permissions, access, and licensing for international end users• Partnering across multiple groups to build a unified 360° view of partner interactions• Enhancing the user experience with Dynamic Forms and optimized Lightning pages• Leveraging CRM Analytics to evaluate user permissions, strengthen governance, and deliver impactful data visualizations for directors and VPs worldwideLooking forward to contributing to a truly global team and helping elevate how we manage data, insights, and partner engagement across the organization.

Education

• Knox College

  BA, History

• Dominican University of California

  MBA, International Market Analysis

  1996 — 1999

• Northeastern Illinois University

  Graduate School Preparation, Economics and Business Law

  1994 — 1996

• Trailhead by Salesforce

  Data Security Badge

  2013

Skills

• Analysis
• Qualitative Market Research
• Leadership
• Market Research
• Business Process
• Vendor Management
• Fundraising
• Research
• Marketing Strategy
• T-Sql
• Databases
• Customer Relationship Management (Crm)
• Public Speaking
• Consulting
• Program Management
• Coaching
• Marketing
• Integration
• Information Technology
• Business Planning
• Event Planning
• Data Analysis
• Crystal Reports
• Management
• Team Building
• Training
• New Business Development
• Crm
• Strategy
• Strategic Planning
• Knowledge Management
• Nonprofits
• Business Process Improvement
• Customer Service
• Business Analysis
• Qualitative Research
• Cloud Computing
• Salesforce.com
• Strategic Partnerships
• Team Leadership