Pano Hatzis

Customer Success Manager @Genesys

Montreal, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Dec 2016 — Present

Customer Success Manager @Genesys

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EDUCATION

1976 — 1981

HS Billings High School

High School Leaving Certificate

1985 — 1986

Carleton University

BA, History and Political Science

1994 — 1996

Concordia University

MA, History

SKILLS

RecruitingBusiness DevelopmentBusiness AnalysisSales ManagementTeam ManagementLeadershipProgram ManagementTeam LeadershipCall CentersClient LiaisonOperations ManagementCross-Functional Team LeadershipTeamworkCrmSales ProcessContact CentersHuman ResourcesAdd-on SalesSalesCoachingOutsourcingProcess ImprovementCustomer ExperienceTeam BuildingAccount ManagementCustomer ServiceVendor ManagementCustomer ManagementSoftware as a Service (Saas)Change ManagementManagementCustomer SatisfactionTrainingHelping Clients SucceedBusiness StrategyMicrosoft OfficeCustomer RetentionProject ManagementStrategyStrategic Planning

ABOUT PANO HATZIS

At the heart of my professional journey lies a steadfast commitment to enhancing customer success for cloud communication solutions. While working for Genesys, my focus is on fostering adoption and expansion, which translates to over $19M in annual recurring cloud revenue. My strategy includes value realization and engagement, coupled with meticulous risk management. Previously, as Global Manager, I spearheaded a team dedicated to promoting Genesys\'s PureSuccess program, ensuring that customer success plans align with business objectives for a global clientele. This role honed my skills in leadership, fostering advocacy, and nurturing customer growth, all while serving as a cornerstone for sustained loyalty and value delivery in the customer success domain.

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