Chris Smith

Customer Success Director - Strategic Accounts @Genesys

Los Angeles, CA, US

EMAILS

[email protected]

MOBILE NUMBERS

+15•••••••98

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WORK HISTORY

Feb 2026 — Present

Customer Success Director - Strategic Accounts @Genesys

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Strategic Accounts team is responsible for Genesys’ largest North American customers with annual contract values from $4M to $25M+

EDUCATION

2013

Pepperdine University School of Public Policy

Master of Public Policy (MPP), Economics

2013

Pepperdine Graziadio Business School

Master of Business Administration (MBA), Organizational Leadership

N/A

Indiana University Bloomington

Bachelor of Arts, Telecommunications Management, Communications and Culture

SKILLS

Customer ServiceProduct ManagementStrategic PartnershipsBudget ForecastsManagementProgram ManagementStrategyContract NegotiationMarketingForecastingData AnalysisStrategic PlanningResearchProject ManagementConsultingAnalyticsBusiness StrategyBusiness DevelopmentFinancial AnalysisPowerpointMicrosoft ExcelCorporate SustainabilityEnergy EfficiencyTeam LeadershipPublic SpeakingAnalysisCross-Functional Team LeadershipMarketing StrategySalesProject FinanceSustainable Business StrategiesLeadershipEnergy Management

ABOUT CHRIS SMITH

With over 15 years of strategic enterprise leadership experience managing clients with SaaS ARR exceeding $7M, I have a proven track record of delivering exceptional up-sell, retention, and renewal results across a variety of SaaS technologies.

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