Céline Coatantiec
Customer Success Manager @Genesys
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WORK HISTORY
Customer Success Manager @Genesys
Paris, FR
EDUCATION
Université Denis Diderot (Paris VII) / University Paris VII
Master 2 (DESS)
Université Denis Diderot (Paris VII) / University Paris VII
Master 2 (DESS)
ABOUT CÉLINE COATANTIEC
My goal is to help customers deploy and use innovative solutions. My focus is to go beyond the technical aspect and consider change from a people perspective. For more than 10 years, I managed development and deployment projects with cross-discipline and multinational teams. I then specialized in orchestrating the resolution of complex situations related to Cloud Services usage and sales. This dual expertise empowers me to efficiently assist customers in all situations and drive high levels of customer satisfaction. Specialties:#ProjectManagement,#ProgramManagement,#CustomerSatisfaction,#CustomerSuccess,#CustomerExperience,#CrisisManagement,#IssueResolution,#ProcessImprovement,#ChangeManagement,#CloudComputing
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