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Start for FreeOscar Peralta
Senior Operations Manager Air Travel Process Optimization & Strategic Planning @Voyagu
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WORK HISTORY
Senior Operations Manager Air Travel Process Optimization & Strategic Planning @Voyagu
Mexico City, MX
Build and implement a comprehensive support function that aligns with the company’s mission to provide premium travel services. Ensure the team delivers consistent and high-quality support to travel agents- Hire, train, and mentor a high-performing support team. Cultivate leadership from within by providingdevelopment opportunities for future leaders- Establish a structured knowledge base, ensuring all managers and agents have access to necessary tools, training, and resources for travel operations.
EDUCATION
Instituto Politécnico Nacional- Centro Estudios Científicos y Tecnológicos No 13
Technical Degree in Tourism Management, Tourism and Travel Services Management
Universidad Tecnológica de México
Master of Business Administration - MBA, Administración y gestión de empresas, general
Instituto Politécnico Nacional
Bachelor's degree, Tourism and Travel Services Management
ABOUT OSCAR PERALTA
As a seasoned Customer Service Manager, I bring extensive experience in directing and leading cross-functional teams to consistently deliver exceptional customer service. My expertise lies in solving complex organizational challenges with a keen focus on productivity, efficiency, and quality outcomes. Recognized for my ability to mentor and coach emerging leaders, I am deeply passionate about empowering individuals to excel in their roles and contribute to the overall success of the team.In addition to my leadership skills, I am adept at problem-solving and process improvement, constantly seeking innovative ways to enhance operations and drive results. My approach involves creating new, more effective methods of working that streamline processes and improve overall team performance. I am also known for my strong communication skills, both as a speaker and a communicator, enabling me to effectively convey ideas and inspire those around me.Outside of work, I find inspiration in photography, trekking, and exploring the world of art. These interests not only fuel my creativity but also drive my continuous personal and professional growth, allowing me to bring fresh perspectives and ideas to everything I do.
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