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Orla R.
Country Quality & Service Delivery Manager @Worldwide Flight Services (WFS)
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WORK HISTORY
Country Quality & Service Delivery Manager @Worldwide Flight Services (WFS)
Dublin, IE
Ramp-up of ISO 9001:2015 certification for WFS Irish operations across Dublin, Cork, and Shannon airports.Implemented process changes to align with ISO 9001 and WFS Group requirements, improving WFS Ireland’s regional compliance rating by over 15% within 12 months. Led the rollout of a national SharePoint portal to manage QMS-controlled documents, connecting the three airport sites to make approvals and information sharing easier, and setting up a system that will support future digital projects.
EDUCATION
University of Limerick
Specialist Diploma in Quality Management (Lean Systems), Engineering/Industrial Management
Dublin Business School
Advanced Diploma in Project Management , Project Management
Innopharma Education
Certificate in Operational Excellence and Sustainability in Supply Chain, Quality management
University College Dublin
Professional Diploma in Digital Transformation Management, Management Information Systems and Services
Maynooth University
Dioplóma sa Ghaeilge, Irish Studies
Dublin City University
Bachelor of Arts in Applied Languages, French, German, and Translation Studies
ABOUT ORLA R.
I lead quality and digital transformation grounded in ISO standards and Lean…
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