Omar Mahmood

Business Analyst @Duke Energy Corporation

Charlotte, NC, US

I bring extensive experience in Agile project management and collaborative team leadership, having worked closely with Developers, Product Managers, QA, and Technical Support teams to ensure cohesive communication and alignment across all project phases. Utilizing JIRA proficiently, I effectively managed product backlogs, documented user stories, and defined acceptance criteria to drive project success.A key aspect of my role involved creating visual representations such as UML diagrams (Activities, Workflow, Wireframes) to articulate project objectives and enhance stakeholder understanding. I facilitated monthly User Acceptance Testing (UAT) with Subject Matter Experts (SMEs) to verify that all requirements were met and applications were defect-free.In Agile ceremonies like Daily Scrums, Sprint Planning, Retrospectives, and Demos, I provided regular status updates, identified and resolved roadblocks, and showcased sprint progress. I meticulously maintained Sprint burn-down and burn-up charts, offering comprehensive release status updates to senior management and ensuring IT teams were informed of project milestones.An integral part of my role was engaging in requirement gathering sessions with Business Owners and IT teams, translating business needs into actionable User Stories and Use Cases. I adeptly identified both functional and non-functional requirements, crafting detailed Business Requirement Documents (BRDs) to guide development efforts.As a liaison between business users and technology teams, I facilitated a clear understanding of Business Requirements, Business Process Flows, User Stories, and Workflow Diagrams, thereby fostering effective collaboration and delivering solutions aligned with organizational goals.

Queens College

Bachelor's degree