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Nitesh Ahuja
Associate Process Manager @Cactus Communications
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WORK HISTORY
Associate Process Manager @Cactus Communications
Mumbai, IN
Managed day-to-day operational workflows, including workload distribution, tracking, and coordination with delivery teams to ensure smooth and timely execution.Collaborated with editing, customer service, and customer care teams to understand customer requirements and ensure accurate service delivery.Coordinated with in-house and freelance editors across global locations, resolving queries and ensuring strict adherence to SLAs.Partnered with freelancers and vendors to maintain delivery timelines, service quality, and operational standards.Identified customer-impacting issues and implemented effective solutions to improve customer satisfaction and overall service experience.Led departmental projects aligned with organizational objectives, ensuring timely and high-quality outcomes.Drove continuous process improvement initiatives focused on enhancing efficiency, reducing bottlenecks, and encouraging innovation.Worked closely with internal stakeholders to streamline workflows and improve cross-team collaboration.Utilized data analytics to optimize resource allocation, improve operational efficiency, and strengthen SLA adherence.Developed strategic initiatives to support business growth and operational scalability.Established best practices and enhanced procurement, vendor coordination, and supply chain processes to enable continuous improvement.Identified and mitigated operational risks, ensuring seamless execution and strong business continuity.
EDUCATION
Savitribai Phule Pune University
Bachelor of Commerce - BCom, bcom
ABOUT NITESH AHUJA
Workflow & Operations Leader | Customer Care | HR Operations With 8+ years of experience across global teams, I drive operational excellence by streamlining workflows, optimizing resources, and elevating customer and employee experiences. I partner with cross-functional teams to solve complex challenges, implement scalable improvements, and deliver measurable results — always with a focus on efficiency, service quality, and continuous growthPassionate about building strong relationships, leading with adaptability, and contributing strategically to business success — wherever the work takes me.
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