Nick Senkovs

WORK HISTORY

EDUCATION

ABOUT NICK SENKOVS

If you are in need of a highly versatile, rapidly adaptable and super positive individual with boundless energy, tremendous drive and infectious charisma, then come and check me out!I am an extremely passionate senior service delivery oriented, tertiary and ITIL qualified, IT professional, with a vast and diverse experience in the delivery, support and continued performance monitoring/improvement of managed IT services, for multi-tiered Government and Commercial clients. I have a high level of emotional intelligence and possess an extremely customer focused ethos, I apply client centric methodologies daily, in order to consistently drive and deliver a positive customer outcome focused service, with critical attention applied to building and maintaining positive client relationships, from end user to SLT level. One of the most rewarding aspects of my career, is the personal fulfilment I experience by delivering positive servitude stewardship, towards my diverse clients.I am well recognised for my level-headed analytical thinking prowess, resulting in a strong dedication to delivering overall customer satisfaction and ensuring successful positive outcomes, thus yielding strong business retention and additional up-take of services.I have had a vast practical experience in delivering high levels of SLA bound service, through consistent monitoring of contractual service levels and implementing/monitoring of continuous improvement initiatives when an uplift in service was required.I have developed and empathetically led a number of multi-disciplined, operational support teams that have been successful in consistently exceeding contractually bound Service Level Agreements. I am a logical, open minded critical thinker, and a flexible decision-maker consistently thinking outside current service paradigms, for unconventional solutions to complex issues, with meticulous analytical prowess and concise, clear, communications skills.I am well known for building an unshakable reputation of being a passionate client centric service support professional, who delivers, maintains and expects extremely high work standards, and works hard to build high performing teams, that thrive on delivering a best-in-class service, every time, and consistently deliver positive and sustainable results driven outcomes to all clients.I am also exceptionally well presented, and a super sharp dresser to boot!