Neelima Srivastav

About Neelima Srivastav

As a certified Program Manager with over twenty years of experience at Avaya, I specialize in leading complex, cross-functional programs and driving strategic initiatives across Unified Communications, Contact Center Applications, cloud-native platforms, and SMB Contact Center Products. My role includes spearheading new product releases, managing end-to-end program execution, and optimizing vendor relationships to ensure operational excellence and alignment with business objectives. I am committed to fostering collaboration across global teams while utilizing my expertise in Project Portfolio Management, Scrum, and time management to deliver impactful business outcomes. Passionate about cloud transformation and agile delivery, I have contributed to initiatives such as on-prem to cloud migrations and lift-and-shift deployments, aligning product strategy with execution and driving continuous improvement.

Experience

1. Program Manager - Iii

   Avaya

   Jan 2021 — Present · Gurugram, IN

   Seasoned Program Manager with a proven track record of leading complex, cross-functional programs across Unified Communications, Contact Center Applications, Cloud-native platforms, and SMB Contact Center Products. Adept at steering transformation initiatives including on-prem to cloud migrations, lift-and-shift deployments, and agile delivery frameworks. Led end-to-end program execution from planning through release, ensuring alignment with business goals and customer needs Spearheaded strategic initiatives through Product Council and Portfolio Management participation, influencing roadmap decisions Directed vendor evaluation, selection, and management to optimize delivery outcomes and cost efficiency Leveraged data analytics and performance metrics to drive informed decision-making and continuous improvement Delivered consistent, high-quality results through rigorous progress tracking, stakeholder engagement, and risk mitigationSkilled in Agile, SAFe, Jira, Confluence, and cross-functional team leadership. Passionate about enabling innovation, accelerating time-to-market, and delivering customer-centric solutions.

Education

• Indian School of Business

  Executive Course in Executive Strategy, Executive Course

• ABES Engineering College

  B.Tech, Electronics & Commumication

  2000 — 2004

• Symbiosis Distance learning School

  Master of Business Administration (M.B.A.), Operations Research

  2008 — 2011

• Indian Institute of Technology, Delhi

  Executive Management Program in Entrepreneurship Development

  2021 — 2022

Skills

• Management
• Sip
• Ip
• Voip
• Avaya
• Recruiting
• Pre-Sales
• Unified Communications
• Telecommunications
• Program Management
• Team Management
• Integration
• Vendor Management
• Service Delivery