Naveen Kanchamreddy

Information Technology Support Engineer @Wipro

Provided Level 2 and Level 3 IT support for end-users across Windows, macOS, and mobile platforms, troubleshooting and resolving a wide range of issues related to software applications, hardware malfunctions, and network connectivity.• Supported Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive; resolved mailbox and sync issues, managed license assignments, and assisted users with collaboration tools to improve communication.• Administered Active Directory by provisioning and deprovisioning user accounts, performing password resets, configuring group policies, and managing role-based access controls to enforce security standards and streamline user management.• Managed identity and access through Okta Single Sign-On SSO, enforcing multi-factor authentication MFA policies, monitoring access logs, and ensuring secure application access across the organization to protect sensitive data and comply with security requirements.• Assisted with imaging, deployment, and maintenance of workstations, laptops, and mobile devices, coordinating hardware upgrades and repairs while maintaining accurate and up-to-date inventory records to support IT asset lifecycle management.• Handled IT asset management tracking and coordination with procurement teams; ensured endpoint protection by installing and updating antivirus and EDR tools to maintain system integrity and compliance.• Developed automation scripts using Python and Ansible to streamline Identity and Access Management IAM workflows, conduct regular access audits, and automate repetitive tasks, resulting in improved efficiency and reduced manual errors.