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Narisa Yap
Principal Product Designer, Ccaas @Talkdesk
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WORK HISTORY
Principal Product Designer, Ccaas @Talkdesk
San Francisco, CA, US
Talkdesk is a cloud contact center company hosting a SaaS enterprise platform- Leading a team of 3 designers to deliver an early access launch of Talkdesk Case Management, that will reach over 20 SMB customers, their 1k users, and bring in over $1M in projected revenue- Redesigned the omnichannel issue management experience, partnering with Product, Engineering and executive stakeholders, to integrate it across the CCaaS product suite and CX platform.
EDUCATION
California College of the Arts
Bachelor of Fine Arts, Fashion Design
Nielsen Norman Group
Certificate, User Experience & Mobile Design
Foothill College
Graphic Design, Web Design
ABOUT NARISA YAP
Merging a background in User-Centered Design and Product Development, I help companies…
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