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Andrew Murtha

Practice Lead - Service Transition @Datacom

Sydney, AU
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2020 — Present

Practice Lead - Service Transition @Datacom

Sydney, AU

EDUCATION

2009 — 2009

Loyalist College

ITIL V3 Intermediate: Release, Control and Validation

2008 — 2008

Loyalist College

ITIL Foundations

2009 — 2009

Loyalist College

ITIL V3 Intermediate: Operational Support and Analysis

2010 — 2010

Loyalist College

ITIL V3 Intermediate: Service Transition

2009 — 2009

Loyalist College

ITIL V3 Intermediate: Planning, Protection and Optimisation

2009 — 2009

Loyalist College

ITIL V3 Intermediate: Service Offerings and Agreements

2012 — 2012

Loyalist College

ITIL V3 Intermediate: Continual Service Improvement

2010 — 2010

Loyalist College

ITIL V3 Intermediate: Managing across the Lifecycle

2011 — 2011

Loyalist College

ITIL V3 Intermediate: Service Strategy

SKILLS

Professional ServicesService DeliveryIT Service ManagementChange ManagementGovernanceService ManagementService DeskOutsourcingSlaProject ManagementIT StrategyStrategic PlanningProgram ManagementIT OperationsIncident ManagementRisk ManagementManaged ServicesManagementStrategyStakeholder ManagementIT ManagementService ImprovementTelecommunicationsIT OutsourcingRequirements GatheringSoftware DocumentationVendor ManagementProcess ImprovementCrmItilContract ManagementProject DeliveryData CenterProblem ManagementConfiguration ManagementProject PlanningService Delivery ManagementPre-Sales

ABOUT ANDREW MURTHA

ITIL V3 Expert certification with process development and implementation experience…

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