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Staff Technical Program Manager, Product @SurveyMonkey
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WORK HISTORY
Staff Technical Program Manager, Product @SurveyMonkey
EDUCATION
Oregon State University
Bachelor’s Degree, New Media Communications
SKILLS
ABOUT JAMES MUNSON
I’m passionate about solving complex support problems and improving products. As a people manager for 7+ years, I help my teams’ deliver business value and individuals grow in their careers. Throughout my time at Momentive / SurveyMonkey, I’ve gained diverse skills and perspectives from my roles in customer support, international billing, technical support engineering, and program management. I currently lead a team that bridges engineering, product, and customer support. We build continuous improvement loops that ensure customers have what they need to be successful and their feedback makes it back to Product.Strategic PlanningLeadershipCommunicationPeople ManagementProduct ManagementProduct Operations Project ManagementBusiness AnalysisMentorshipSupport SystemsSalesforceExcel, SmartsheetSQL (SQL Server, Snowflake)TableauAtlassian (JIRA, Confluence)Figma
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