Muhammad Shabeeh Syed

Servicenow Administrator & Developer @Ryder System, Inc.

US

Developed and implemented customized ServiceNow workflows for seamless system integration- Designed and optimized Service Catalog and Major Incident Handling, improving operational efficiency- Created training materials and conducted workshops to maximize ServiceNow ITSM benefits- Implemented ServiceNow HR Service Delivery, enhancing HR processes including onboarding and case management- Integrated Moveworks via REST API to automate IT service delivery- Developed custom portals and automated services for employee management- Customized and implemented the Customer Service Management (CSM) module- Integrated ServiceNow with AWS and Azure for infrastructure management- Built complex reports and dashboards using Performance Analytics- Established and managed CMDB, creating service maps and complex transform maps- Managed project portfolios using Agile and Waterfall methodologies- Created and customized ServiceNow applications, modules, and workflows- Configured financial management tools and automated time card processes- Performed data migrations and maintained Service Level Agreements (SLAs)- Provided ongoing support and troubleshooting for ServiceNow CSM.

University of Sindh, Jamshoro

Associate Bachelor of Arts (BA) in general studies