Muhammad Shabeeh Syed
ServiceNow Admin & Developer | ITOM | ITAM | HRSD | CMDB | CSM | ITSM | SPM | IRM | SecOps | RPA | ServiceNow Certified (CAD, CSA, CIS-TPRM | ITIL 4 Foundation | Agile Scrum Foundation
- Role
- Servicenow Administrator & Developer at Ryder System, Inc.
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Muhammad Shabeeh Syed
I am a ServiceNow Developer and Administrator with over a decade of experience in…
Experience
Servicenow Administrator & Developer
Jan 2021 — Present · US
Developed and implemented customized ServiceNow workflows for seamless system integration- Designed and optimized Service Catalog and Major Incident Handling, improving operational efficiency- Created training materials and conducted workshops to maximize ServiceNow ITSM benefits- Implemented ServiceNow HR Service Delivery, enhancing HR processes including onboarding and case management- Integrated Moveworks via REST API to automate IT service delivery- Developed custom portals and automated services for employee management- Customized and implemented the Customer Service Management (CSM) module- Integrated ServiceNow with AWS and Azure for infrastructure management- Built complex reports and dashboards using Performance Analytics- Established and managed CMDB, creating service maps and complex transform maps- Managed project portfolios using Agile and Waterfall methodologies- Created and customized ServiceNow applications, modules, and workflows- Configured financial management tools and automated time card processes- Performed data migrations and maintained Service Level Agreements (SLAs)- Provided ongoing support and troubleshooting for ServiceNow CSM.
Education
University of Sindh, Jamshoro
Associate Bachelor of Arts (BA) in general studies
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