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Start for FreeMuhammad Aleem Uddin
Sea Logistics Customer Care Expert @Kuehne+Nagel
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WORK HISTORY
Sea Logistics Customer Care Expert @Kuehne+Nagel
County Dublin, IE
Attention on improving customer satisfaction by delivering high quality services to be evidenced via our NPS.• Deal with Carriers Shipping lines, Truckers, Revenue and Customs.• Ensure trade compliance with company, industry and legal standards.• Organize deliveries dealing with warehouse and haulages.• Coordination of FCL import shipments (short sea, deep sea and cross trade).• Keep the customer up to date, keep communication with carriers and hauliers in order to guarantee a smooth and efficient shipment process.• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts taking country regulations, compliance.• Analyses of D&D, Clearances, Agriculture Exams, Quotations and Rate cards. Billing, control of demurrage and detention charges to invoice the customer.
EDUCATION
Bahria University
Bachelor of Business Administration (BBA)
Bahria University
Master of Business Administration - MBA
ABOUT MUHAMMAD ALEEM UDDIN
At the heart of my professional journey is a steadfast commitment to enhancing customer satisfaction through exceptional service quality, as evidenced by our NPS at Kuehne+Nagel. My focus on trade compliance, seamless coordination of FCL/LCL import, export shipments, and proactive communication ensures smooth operations within the dynamic field of sea logistics. With an MBA in Logistics, Materials, and Supply Chain Management, I bring not only academic acumen but also practical expertise from founding a successful dairy and cattle venture. Leveraging strong CRM and business management skills, my approach is always to drive efficiency and foster relationships that help the business and our customers thrive.
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