Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Mark Richards
Communications Centre Manager @Fire And Emergency Nz
Signup · Get unlimited contacts
WORK HISTORY
Communications Centre Manager @Fire And Emergency Nz
Auckland, NZ
Leading a team of 34 Emergency Dispatchers in one of the three Communications Centres in Aotearoa, New Zealand, dedicated to answering emergency calls, and non-emergency calls and dispatching Fire and Emergency NZ resources to incidents.
EDUCATION
Massey University
DipPolStud, Diploma in Police Studies
Swinburne University of Technology
Graduate Certificate in Applied Business, Organizational Leadership
Swinburne University of Technology
Diploma of Management, Business Administration and Management, General
SKILLS
ABOUT MARK RICHARDS
I am an experienced manager with over 39 years experience in Emergency Services.Following an 18 year career in the New Zealand Police, including a six-month deployment to Papua New Guinea; I emigrated to Melbourne, Australia and continued my emergency services career with ESTA (Emergency Services Telecommunications Authority), who provide Emergency call taking and dispatch services for all five of Victoria\'s Emergency Services Organisations.Following roles as a call-taker, dispatcher, Team Leader and Assistant Centre Manager, I commenced a new role in May 2013 as Quality Improvement Manager and established this new team in ESTA. I had responsibility for the quality improvement of our operational staff and conducting and overseeing the investigation of adverse events and complaints. I was a member of the Emergency Management Victoria State Review Team. The role included reviewing the quality aspects of call-taking and dispatch and other parts of the business as required. In 2015, I was instrumental in ESTA being recognised as an Accredited Centre of Excellence by the International Academies of Emergency Dispatch (Salt Lake City, UT, USA).In April 2016, I was appointed to the Medical Council of Standards by the International Academies of Emergency Dispatch.In December 2016, I moved back to New Zealand to provide care for my elderly mother.In January 2017, I commenced work as a Communicator with the NZ Fire Service (now Fire and Emergency NZ) and in October 2018 was appointed as Operations Manager in the Northern Communications Centre in Auckland. In February 2022, I was seconded as the Communications Centre Manager in the Southern Communications Centre in Otautahi, Christchurch, permanently appointed in December 2022.I am committed to providing excellence in everything I do.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.