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Service Delivery Manager @Fire And Emergency Nz
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WORK HISTORY
Service Delivery Manager @Fire And Emergency Nz
Wellington, NZ
Provision of service delivery management and service design functions and assisting and advising across IT Service management.Key responsibilities include > Manage key stakeholders across ICT services > Lead the Supplier Relationship management framework > Design, develop, and manage the Operational acceptance processes > Design and develop the Service and Support Design documentation and frameworks for new and updated services > Manage and refine the risk register for the Infrastructure and Operations group and assist managers in managing those risks.> Provide central point for Service Management reporting and analysis such as ticket and change volumes.> Assist in the design and provision of Major Incident management and Problem management processes and practices > Assist in the design and provision of Change Enablement process and practices and provide senior support for Change Manager and CAB processes when needed > Ensure continuous improvement across all disciplines, processes, and practices > Be the key advisor for IT Service Management to all of ICT and business stakeholders
EDUCATION
Massey University
Bachelor of Science - BS
SKILLS
ABOUT EDDY BRAY
IT Service Management professional and experienced IT Team Leader and Manager with proven capability leading and developing technical teams. Extensive background in Data Management, Data Warehousing, Business Intelligence and Analytics. Effective manager of key stakeholder, ICT Team, and vendor relationships.
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