Monique Mensah

Senior Technical Training Manager @Protegrity

Salt Lake City, UT, US
EMAILS
m••••••••@protegrity.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2020 — Present

Senior Technical Training Manager @Protegrity

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I manage and coach a team of Technical Trainers and one Instructional Designer for product training and content development. I work with Product Management regarding new product releases and host internal Field Enablement training sessions. I collaborate with department leads and Subject Matter Experts on different projects, such as New Hire Onboarding Program, Partner Training Program, and development of new courses for new products. I assist with the design, development, implementation, and evaluation of training programs across the organization.

SKILLS

Active DirectoryBusiness Process ImprovementSalesforce.comSoftwareTeachingProject ManagementBusiness IntelligenceSoftware Support AnalystSaasIntegrationSoftware Project ManagementVisual StudioXmlProduct Training ConsultantBusiness AnalysisEnterprise SoftwareSoftware as a Service (Saas)Software DocumentationCoachingTfsTroubleshootingSharepointThird Party Processor (Eds, Tsys, and Ts2)VisioAccessProcess ImprovementSdlcMicrosoft Sql ServerXbrlData CenterMicrosoft OfficeAgile MethodologiesHtmlTrainingManagementWindowsCustomer Support Training Specialist

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