Monica R.

Experience

1. Business Development Manager Marketing Operations Manager

   Logitech

   Jan 2021 — Present

   Solid experience training and coaching many Business Development Representatives in a diverse, fast paced environment within multicultural teams. Document, own and manage sales processes around territory evolution, CRM - Salesforce reporting and routine processes in distinct regions: USA, Canada, and LATAMCreation of training materials, onboarding of new hires, communication and continuous improvement of processes to ensure best practicesParticipation in cross-functional launch of team projects, ownership and team readinessExperience in channel/partner sales, e-commerce, B2B and B2CLaunch, train and implemented sales/tools for sales representatives and partner/resellers, taking the needed measures to ensure adoption, track team and partners performance Collaboration with Sales Operations, Marketing, and several global teams to implement & follow effective processesIndependent thinker with listening skills to ensure that accurate feedback is provided, changes are made, and processes evolve to meet business goalsParticipation in ongoing joint business planning and implementation, as well as business reviewsConduct remote training required to increase skills, competency, and commitmentAbility to work cross-functionally with channels, operations, sales, support, and product specialists to build business alignmentEngage directly with team and partners to quickly provide information and other deliverablesAbility to innovate within a growing and fast paced businessProficiency in CRM Software (Salesforce) and partner centric toolsetsLanguages: Fluent in English, Native Portuguese (Brazilian), and Spanish

Education

• Universidade São Judas Tadeu

  Accounting and Business/Management

• Universidade São Judas Tadeu

  Bachelor's Degree, International Business/Trade/Commerce

• Clark College

  English Language

  2000 — 2002