Molly Bowman

About Molly Bowman

Hello! I\'m Molly.+ I am a graduate-level UX Researcher trained in psychology and human factors, with experience driving research strategy and product decisions for Google and ServiceNow.+ I use a systems approach to develop impact-driven and repeatable research processes, including standing up longitudinal evaluations and conducting end-to-end research studies across many qual and quant methods.+ I specialize in product strategy for under-represented user groups such as global (non-English) users, users with disabilities, neurodivergent users, and older adults.+ In past iterations of my career, I was a licensed clinical mental health therapist and a clinical researcher in neurology, conducting NIH-funded clinical research.+ I hail from the PNW and deeply love knitting, biking in the rain, and trying* to turn my tiny yard into a thriving urban garden.+ Please don’t hesitate to reach out.See more of my work via my UX Research Many years of attempts means many neighborhood rodents and birds have been well-fed.PROFESSIONAL SKILLS: UX Strategy DevelopmentInternational ResearchAccessibility ResearchPersona DevelopmentJourney MappingIn-Depth InterviewsSurvey Design (including MaxDiff, JTBD)A/B TestingHeuristic EvaluationFocus GroupsQualitative AnalysisQuantitative Analysis Visual Design (Adobe, Figma)

Experience

1. Senior Ux Researcher - Globalization

   ServiceNow

   Oct 2024 — Present

   Developing and implementing globalization UX Research strategy across the platform+ Improving platform globalization via end-to-end evaluation of non-English user experiences

Education

• Middlebury College

  Bachelor of Arts - BA, Psychology

• Portland State University

  Master of Science - MS, Counseling Psychology

• School for International Training

  Vietnamese Culture and Development

  2006 — 2006