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Manikanth Sankaramanchi
Ai Ml Engineer @ServiceNow
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WORK HISTORY
Ai Ml Engineer @ServiceNow
Designed and deployed NLP-based incident intelligence models using Python, PyTorch, and BERT architectures to classifyenterprise IT service tickets, predict priority levels, and identify root-cause patterns across large-scale operational datasets, improvingautomated incident categorization accuracy by 32%.• Built a Retrieval-Augmented Generation (RAG) knowledge assistant using transformer embeddings and vector search (FAISS) toretrieve relevant knowledge articles and historical incident solutions, enabling contextual AI-driven troubleshootingrecommendations for enterprise IT operations teams.• Developed semantic similarity models using Sentence Transformers to detect duplicate and related incidents across millions ofhistorical records, reducing redundant ticket creation and improving resolution workflow efficiency.• Engineered feature pipelines for machine learning models by processing structured incident metadata, system logs, and operationalmetrics using PySpark and Python-based data processing frameworks to support scalable training and inference workflows.• Implemented LLM-powered knowledge summarization and response generation using transformer-based language models andprompt engineering techniques to automatically generate contextual explanations and resolution guidance for complex incidents.• Conducted model evaluation and optimization using cross-validation, hyperparameter tuning, and performance monitoringtechniques, improving model precision, recall, and inference reliability for production AI systems.• Collaborated with platform engineering teams to deploy production ML inference services supporting real-time incident analysis andknowledge retrieval within enterprise workflow systems used by large-scale ServiceNow customers
EDUCATION
University of North Texas
Master of Science - MS, Advanced Data Analytics
Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA), Thanjavur
Bachelor's degree, Mechanical Engineering
ABOUT MANIKANTH SANKARAMANCHI
AI/ML Engineer with around 4 years of experience building and deploying machine learning, NLP, and LLM-powered solutions for enterpriseplatforms. Proven expertise in Python, PyTorch, TensorFlow, BERT, and transformer-based architectures for incident intelligence,recommendation systems, and predictive analytics. Experienced in developing Retrieval-Augmented Generation (RAG) systems, semanticsearch, and large-scale ML pipelines using PySpark and distributed data processing. Strong track record of delivering production-grade AIsystems that improve automation, decision-making, and operational efficiency across large-scale enterprise environments.
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