Moksh Sehgal

Cloud Engineer @Cation Consulting

Dublin, IE

Specialize in the discovery, analysis, design, and implementation of scalable cloud-based solutions primarily within the AWS ecosystem. Key responsibilities and technologies include:• Developing advanced LexBots for conversational AI within Amazon Connect to enhance customer interactions and automate workflows.• Designing and managing RESTful APIs leveraging AWS API Gateway and Lambda functions for seamless integration and backend processing.• Utilizing AWS GenAI Bedrock to embed generative AI capabilities into customer service and automation workflows.• Creating custom user interfaces for Amazon Connect contact flows to improve agent experience and operational efficiency.• Implementing infrastructure-as-code with AWS CDK and CloudFormation for consistent, automated deployment and environment management.• Integrating various AWS services like Lambda, SNS, and DynamoDB to build end-to-end serverless contact center solutions supporting SMS, voice, and digital channels.The role involves both hands-on engineering and strategic consultation to transform client requirements into innovative AWS-powered cloud contact solutions.

Jaypee Institute Of Information Technology

Bachelor of Technology - BTech

University College Cork

Master of Science - MS