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Mohinder Nathan
Operations Manager Workforce Management @Midcontinent
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WORK HISTORY
Operations Manager Workforce Management @Midcontinent
Sioux Falls, SD, US
Overview: Hired to re-shape the focus of Real-Time Management function to drive efficiencies in all resource management areas, through strategic planning and improved tactical execution. Built Real-Time Dashboard for transparency in effective performance management, to drive timely response to incidents impacting the efficiencies of call centers Continuously optimize and improve the development of tools and processes to drive performance results Achieved overall WFM departmental goals, with full accountability ensuring maximum efficiencies to deliver exceptional results
EDUCATION
Nova Southeastern University
Master of Science - MS, Organizational Leadership
Georgia State University - J. Mack Robinson College of Business
EMBA, Business
University of Phoenix
BS, Information Technology
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