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Start for FreeMike Brooks
Sr Director, Operations @Upgrade, Inc.
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WORK HISTORY
Sr Director, Operations @Upgrade, Inc.
Phoenix, AZ, US
Upgrade is a SF-based fintech lending-platform, helping reduce cost-of-credit and deliver financially responsible, consumer and merchant, products.
EDUCATION
University of Phoenix
MBA, Business Administration and Management, General
California State University, Chico
BA, International Business
SKILLS
ABOUT MIKE BROOKS
Operations Leader specializing in product support and contact center operations. Successful track record in supporting the financial services, technology, fintech, and retail industries. Background of achievement in people leadership, leadership development, change-management, succession planning, process improvement, voice of the customer, process and procedures, training, quality, and call-center technology. Recognized for designing operational structure that drives business results, hiring highly capable people, developing high performing work teams that demonstrate a high level of cohesion, systems thinker who creates strategies that align with company objectives and analytical based decision-making and problem-solving.
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