Mike Brooks
Sr. Director at Upgrade, Inc.
- Role
- Sr Director, Operations at Upgrade, Inc.
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Mike Brooks
Operations Leader specializing in product support and contact center operations. Successful track record in supporting the financial services, technology, fintech, and retail industries. Background of achievement in people leadership, leadership development, change-management, succession planning, process improvement, voice of the customer, process and procedures, training, quality, and call-center technology. Recognized for designing operational structure that drives business results, hiring highly capable people, developing high performing work teams that demonstrate a high level of cohesion, systems thinker who creates strategies that align with company objectives and analytical based decision-making and problem-solving.
Experience
Sr Director, Operations
Dec 2017 — Present · Phoenix, AZ, US
Upgrade is a SF-based fintech lending-platform, helping reduce cost-of-credit and deliver financially responsible, consumer and merchant, products.
Education
University of Phoenix
MBA, Business Administration and Management, General
2005 — 2007
California State University, Chico
BA, International Business
Skills
- Call Centers
- Leadership
- Management
- Strategy
- Training
- Change Management
- Business Analysis
- Customer Satisfaction
- Budgets
- Customer Retention
- Customer Service
- Quality Management
- Process Improvement
- Vendor Management
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