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Merchant Disputes Supervisor @Upgrade, Inc.
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WORK HISTORY
Merchant Disputes Supervisor @Upgrade, Inc.
Atlanta, GA, US
Led a team of dispute specialists in managing disputes related to Home Improvement projects and loans. • Developed metrics and KPIs to evaluate the effectiveness of investigations and loss mitigation efforts. • Provided training and constructive feedback to enhance the quality of investigations and adherence to best practices.
EDUCATION
Emory University
Data Modeling/Warehousing and Database Administration
Southern University and Agricultural and Mechanical College at Baton Rouge
Bachelor's degree
ABOUT LEE BOOKER
With a robust track record at multiple fortune 500 companies, leadership in strategic…
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