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Start for FreeMika Yokota
Continuous Improvement Senior Associate Cx @Shopee
São Paulo, BR
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2024 — Present
Continuous Improvement Senior Associate Cx @Shopee
Sao Paulo, BR
Conduct data analysis using SQL and map the user journey to identify opportunities for improving the customer experience with innovative solutions. Coordinate multidisciplinary projects, manage initiatives, and report on key performance indicators (KPIs) focused on CX.
EDUCATION
2016 — 2020
Universidade Estadual de Campinas
Bacharelado em Administração
ABOUT MIKA YOKOTA
Customer Experience | Continuous Improvement | Marketplace
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