Mihai Ivanciu
Information Technology Support Analyst @NATO Communications and Information Agency (NCIA)
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WORK HISTORY
Information Technology Support Analyst @NATO Communications and Information Agency (NCIA)
Testing and analyzing IT system and software performance;Resolving incoming client and personnel IT queries remotely via email and phone, or at the office;Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders;Avoiding service interruptions by performing system installations, updates, and maintenance procedures;Preparing training manuals and FAQ materials for easy-access end-user guidance;Documenting processes and maintaining service desk records;Making recommendations to optimize IT performance and to prevent future problems;Collaborating with internal departments to ensure that IT needs are met;Keeping informed of advancements in IT.
EDUCATION
Communications Military School of Engineering
Bachelor of Engineering - BE, Electronics - Telecommunications
Christian University of Dimitrie Cantemir Brașov
Bachelor of Finance, Banks and Accounting, Finance
Transilvania University of Brasov
Master of Technology - MTech, Electronic and Communicaton Integrated Systems
ABOUT MIHAI IVANCIU
Experienced IT & C professional with a demonstrated history of working in the computer…
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