Michelle Green

About Michelle Green

Client Focused Implementation and Customer Relationship Manager with over 20 years of experience in enterprise-level projects. I am reputed for adeptness in ensuring on-time and high-quality project completion, providing superior customer service and the application of Project Management methodologies. I am highly skilled at ensuring the success of key organizational client relationships and large-scale projects.As a leader, I excel at building high-performance teams and implementing systems that optimize productivity. I’m also adept at facilitating conversations between different groups, keeping teams aligned with our goals, identifying problems, gaining consensus, removing blocks, and escalating issues where appropriate. That makes my teams more unified, which improves collaboration.As a manager, I’m skilled at striking the appropriate balance between requirements and organizational objectives & processes, which maximizes revenue while minimizing risk. I am passionate about ensuring internal and external clients have the appropriate tools and abilities to meet/exceed their expectations.What I provide:1. Strong business acumen, demonstrated aptitude to understand a variety of technical domains and strategies regarding opportunities, challenges, risks and business impact 2. Strong facilitation skills with demonstrated experience leading scoping and design sessions, managing geographically dispersed teams and identifying and resolving client and team risks and conflicts 3. Highly organized with proven ability to handle multiple, competing priorities simultaneously and make things happen in fast-paced, dynamic environment 4. Excellent teamwork skills with a natural ability to motivate and work well with others; track record of building successful relationships, internally and externally 5. Detailed oriented with a flair for problem solving; Excellent verbal, presentation and written communication skills including creating usable documentation and tools 6. Deep training and coaching experience working with end-users and clients to ensure optimal product utilization as well as rapid resolution of any client issues. Demonstrated client relationship building.7. Demonstrated abilities in leadership roles; training and mentoring internal teams to provide top-flight customer service.8. Exceptional project management experience with oversight in planning, logistics, and implementations for IT and other projects in order to meet client deliverables, budget and cost control goals.

Experience

1. Implementation Specialist

   LaborFirst

   Aug 2022 — Present

   RetireeFirst is the premier retiree benefit management solutions and advocacy service provider, proven to enhance the experience and outcomes for group plan sponsors and their retirees. Founded in 2005, the company partners with all major national health carriers and hundreds of labor unions, public sector entities, and private corporations nationwide. RetireeFirst designs solutions that preserve and enhance benefit quality while driving material cost savings. Its unparalleled advocacy service creates a seamless benefits experience and connects members to programs that improve their health and wellness. RetireeFirst is HITRUST certified and has been awarded a full URAC Core Accreditation for its commitment to upholding federal regulatory requirements and improving business processes. Headquartered in Mount Laurel, NJ, RetireeFirst’s award-winning team, solutions, and services have received industry praise, world-class NPS scores, and a Philadelphia Biz Journal Best Places to Work award. Medicare Benefit Manager, providing a proprietary administrative technology platform, customized healthcare benefit solutions and member advocacy services exclusively for retirees. With membership spanning across all 50 United States, we are the only Medicare Benefit Manager that solely services the union retiree healthcare marketplace. We proudly handle the retiree health benefit and service needs of both multiemployer and public sector plan sponsors and their retired participants.

Education

• Harvard Business School Online

  Delegating

  2012 — 2012

• Harvard Business School Online

  Project Management

  2012 — 2012