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Strategic Advisor, Consultant, & Delivery Lead @Greencastle Consulting
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WORK HISTORY
Strategic Advisor, Consultant, & Delivery Lead @Greencastle Consulting
PA, US
Strategic Program Leadership & Delivery• Lead advisor, program manager, and technical analyst on regulatory and operational modernization initiatives for utility clients, guiding cross-functional teams through the implementation of Customer Care & Billing (CC & B) enhancements, Supplier Consolidated Billing (SCB), and Electric Vehicle Time-of-Use (EV TOU) programs.• Directed highly complex UAT strategy and execution across multiple OpCos, establishing repeatable frameworks, phase playbooks, and issue triage protocols that enabled faster resolution cycles and higher stakeholder satisfaction.Digital Enablement & Operational Excellence• Designed and deployed process automation strategies using Power Automate, SharePoint, and Azure DevOps (ADO), enhancing workflow transparency, reducing manual inputs, and improving delivery predictability.• Re-engineered business intake and convergence processes to align IT delivery with business value, facilitating collaborative requirements sessions and streamlining approvals for large-scale IT initiatives.
EDUCATION
University of Colorado
Master of Science (M.Sc.)
Trident University International
Bachelor of Science - BS
Cornell University
Executive Education Certification, Financial Management
Northwestern University - Kellogg School of Management
Executive Education Certification, Data-Driven Consulting Virtual Program
SKILLS
ABOUT MICHAEL STACK
With 20 years in consulting, project management, and leading teams, I am all about…
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