Meredith Whelan
Senior Program Manager @Payscale
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WORK HISTORY
Senior Program Manager @Payscale
Oakland, CA, US
Co-led comprehensive community rebrand and migration to Gainsight CC platform, collaborating cross-functionally on complex platform integrations while migrating and strategically reorganizing extensive community discussions and knowledge base content to improve customer navigation, discoverability, and overall user experience- Define and execute the vision, strategy, and roadmap for the Payscale community in support of key business objectives, including retention and product adoption- Develop and launch gamification strategy to drive and reward customer engagement in community, events, customer advocacy, product certifications, and user group participation- Work cross-functionally to launch multiple programs for driving and enabling internal engagement with customer community- Collaborate with Marketing and Customer Success teams to launch and promote customer recognition, AMA events, customer advocacy, and other thought leadership content
EDUCATION
University of Hawaii at Manoa
Bachelor of Arts (B.A.), Sociology
SKILLS
ABOUT MEREDITH WHELAN
Community leader with 11+ years of experience developing and scaling online community programs. In my work, I\'m energized by building collaborative, digital ecosystems where professionals connect authentically and share know-how that amplifies everyone\'s potential. In my life, I\'m energized by loud music and good BBQ.Skills- Vision: Develop community vision and roadmap in service of business initiatives- Execution: Design, develop, launch, grow, iterate, measure, and manage large online communities- Collaboration: Lead cross-functional strategic initiatives to drive org-wide impact- Leadership: Project, team, and people management experience- Expertise: community platforms (Khoros/Lithium, Experience Cloud, Gainsight CC), digital marketing tools (Marketo, Hubspot), product experience platforms (Pendo), project management tools (JIRA, Confluence, Asana), and CRMs (Salesforce)
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