Meredith Whelan

Senior Program Manager @Payscale

Oakland, CA, US

Co-led comprehensive community rebrand and migration to Gainsight CC platform, collaborating cross-functionally on complex platform integrations while migrating and strategically reorganizing extensive community discussions and knowledge base content to improve customer navigation, discoverability, and overall user experience- Define and execute the vision, strategy, and roadmap for the Payscale community in support of key business objectives, including retention and product adoption- Develop and launch gamification strategy to drive and reward customer engagement in community, events, customer advocacy, product certifications, and user group participation- Work cross-functionally to launch multiple programs for driving and enabling internal engagement with customer community- Collaborate with Marketing and Customer Success teams to launch and promote customer recognition, AMA events, customer advocacy, and other thought leadership content