Maxwell Idso

About Maxwell Idso

Over 4 years of proven leadership and management experience. Building and leading high performing, goal oriented teams. My goal is to contribute my leadership, business, and customer relationship skills to a successful and growing organization.

Experience

1. Operations Manager

   Amazon

   Aug 2024 — Present · Tampa, FL, US

   o Led four area managers, four process assistants, and 100+ associates on FHN, acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when neededo Quality SME for the South East region, hosting quality calls to ensure sites are taking corrective actions to drive improvements for sites with elevated quality metrics (SIPS, NME, ICQA, Accuracy, Staffing Compliance)o Designated POC for Inbound department and driving operational improvement for SFL7 through indirect management and ETI efficiency, driving an 17% improvement in cost efficiency in Q4 of 2024, and becoming the #1 site in the entire networko Executed and approved weekly, bi-weekly and monthly labor planning efforts based on actual productivity performance and future productivity forecastso Partnered with regional process engineering and transportation teams to configure shipment lanes and scheduled departure times for empty tote loads and non-inventory items

Education

• UMN Carlson School of Management

  Bachelor’s Degree, Business

  2016 — 2020

Skills

• Team Building
• Microsoft Word
• Retail
• Time Management
• Customer Satisfaction
• Inventory Management
• Inventory Control
• Microsoft Office
• Sales