Mauricio Castillo Solis

WORK HISTORY

EDUCATION

ABOUT MAURICIO CASTILLO SOLIS

I am a Customer Success leader with more than 20 years of experience driving customer value, operational excellence, and long-term business growth in technology and service-driven organizations.Throughout my career, I have led teams, managed complex operations, and built strong executive relationships with enterprise customers across multiple regions. My focus is on aligning customer objectives with business outcomes, ensuring adoption, retention, and measurable value realization.Currently leading Customer Success initiatives at Fracttal, where I work with customers and teams to strengthen engagement, scale customer strategies, and drive sustainable growth within a SaaS environment.My approach to Customer Success is built on three pillars:• Building strong and trusted relationships with customers• Driving adoption and measurable business outcomes• Creating scalable processes that enable long-term growthAreas of focus include:Customer Success Leadership | SaaS | Customer Retention | Customer Growth | Strategic Accounts | Customer Adoption | Executive Stakeholder Management | QBR / Executive Business Reviews | Expansion Revenue | Customer Lifecycle ManagementPreviously, I spent almost 20 years at HP Inc. leading large-scale operations, managing regional teams, and driving initiatives that improved customer experience, operational efficiency, and business performance.I’m passionate about building strong teams, improving customer outcomes, and helping organizations grow through effective Customer Success strategies.