Masen Matthews
Senior Support Account Manager @New Relic
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WORK HISTORY
Senior Support Account Manager @New Relic
Portland, OR, US
Serve as a dedicated technical support account manager for 8-10 key enterprise accounts generating $20M+ in annual recurring revenue (ARR)-Advise on strategic messaging, de-escalation, and handling of sensitive issues involving security and legal teams-Write, manage, and contribute to process documentation, bulk communications, and EOL verbiage-Leverage engineering, support, and sales resources to maintain 90%+ customer satisfaction across assigned accounts
EDUCATION
University of Idaho
Bachelor's of Science (B.S.), Sociology
Epicodus
Ruby / JavaScript
SKILLS
ABOUT MASEN MATTHEWS
Senior Support Account Manager at New Relic, Inc.
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