Masen Matthews
Senior Support Account Manager at New Relic, Inc.
- Role
- Senior Support Account Manager at New Relic
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
Experience
Senior Support Account Manager
Jul 2024 — Present · Portland, OR, US
Serve as a dedicated technical support account manager for 8-10 key enterprise accounts generating $20M+ in annual recurring revenue (ARR)-Advise on strategic messaging, de-escalation, and handling of sensitive issues involving security and legal teams-Write, manage, and contribute to process documentation, bulk communications, and EOL verbiage-Leverage engineering, support, and sales resources to maintain 90%+ customer satisfaction across assigned accounts
Education
University of Idaho
Bachelor's of Science (B.S.), Sociology
2013 — 2017
Epicodus
Ruby / JavaScript
2018 — 2018
Skills
- Word Processing
- Public Speaking
- Point of Purchase
- Barista Training
- Writing
- Solid Computer Skills
- Customer Service
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