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Scott Marshall
Functional Analyst @Vocus
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WORK HISTORY
Functional Analyst @Vocus
Adelaide, AU
EDUCATION
University of South Australia
Bachelor of Management
SKILLS
ABOUT SCOTT MARSHALL
With nearly two decades of experience in telecommunications and IT, I’ve had the privilege of working with two industry giants—Optus and Vocus. Throughout my career, I’ve evolved from frontline customer service and technical support to leadership roles in project delivery, business analysis, and now, functional analysis.At Vocus, I focus on bridging the gap between business requirements and technical execution, specialising in API integrations, digital content creation, and enhancing the customer experience. From delivering IP Tel services to coordinating complex integrations, I thrive in roles that require both strategic insight and hands-on problem-solving.Prior to Vocus, I spent nearly 10 years at Optus, where I led teams, managed large-scale operations, and drove significant improvements in customer satisfaction and operational efficiency. One of my proudest achievements was improving the Net Promoter Score (NPS) by 40% through innovative process changes, alongside being named the Ultimate Optus Ambassador in 2014 for my dedication to customer advocacy.My strengths lie in critical thinking, problem-solving, and building strong relationships across teams. I bring a unique blend of technical knowledge, leadership, and customer-centric focus to every project, ensuring that both business goals and customer needs are met with precision and excellence.
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