Mani Prakash Mishra

Senior Business Architect @Wipro

London, GB

Transform, automate, simplify and enhance the policy servicing operations of Savings and Retirement business aimsto streamline core processes, improving customer service for policyholders, providing FTE cost saving and NPS improvements. Defined transformational project roadmap along with IT and Business. Identified area of improvements, createdbusiness requirements and solution design. Defined end-to-end design and architected IT solutions to meet business needs along with ensuring scalability andautomation efficiency for complex customer journey such as transfer in, transfer out, drawdown, retirement,contact centre, complaints, quotations and illustrations. Worked on developing Target Operating Models to centralise operations into a single shared services centre anddeveloping unified service management along with intelligent automations. Created end-to-end digitally enabled automation to transform different customer journeys various technologiesin use like Artificial Intelligence, Machine Learning, Data Analytics, Robotics Process Automation Stakeholder engagement from areas of Risk & control, Compliance, Client Assets (CASS), Financial Crime, DPA,Consumer Duty and Governance to obtain approval for design and delivery into production. Created business development opportunities to involve propositions, RFIs, RFPs, proactive IT solutionspresentations, identifying new business opportunities and market trends. Developing strategic business plans toachieve growth targets.

ICFAI Business School

Master of Business Administration - MBA

Veer Bahadur Singh Purvanchal University, Jaunpur

Bachelor of Science - BS