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Magdalena Franquet
Service Delivery Team Manager @TUI
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WORK HISTORY
Service Delivery Team Manager @TUI
Summer 2024- Costa Del Sol- AGPOverseeing a team of 13 representatives across Torremolinos-Benalmadena and Fuengirola, serving various source markets. Leading, motivating, and empowering this dynamic team to consistently deliver exceptional customer experiences and achieve business objectives.(UK/BE/NL/DE/PL) Winter 2024/2025- Gran Canaria- LPA Overseeing a team of 10 representatives across Puerto Rico- Taurito and Mogan area, serving various source markets.(UK/DE/DK/SE/NO)Summer 2025- Antalya- AYTOverseeing a high-performing team of 14 representatives in the high-revenue Side area, supporting key hotels and guests from multiple source markets, with the support of a dedicated team leader to ensure consistent delivery of exceptional customer experiences and strong business performance.(UK/BE/NL/DE/PL/CZ/HU)Summer 2026- Kos, Greece- KGS
EDUCATION
TIHF Maricolen, Brugge
Binnenhuis en Architecturale -Kunsten, Architecture d''intérieur
VDAB
Technische tekenaar in telecommunicatie, Ingénierie des télécommunications
Syntra West
Marketing assistent and eventmanagement, Opérations de marketing dans le domaine du tourisme et des services de voyage
Syntra West
Administratieve vastgoedbediende , Immobilier
ABOUT MAGDALENA FRANQUET
Continuously broadening my horizons across diverse fields, I have gained expertise in sales, customer services, online marketing, and fiber telecommunication design.Fueled by an unwavering determination for success, I possess a proven track record of adaptability and delivering outstanding results.Passionate about foreign languages and eager to embrace new opportunities in this ever-evolving world.
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