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Growth & Client Success @Featherpms
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WORK HISTORY
Growth & Client Success @Featherpms
Charleston, SC, US
FeatherPMS is technically a start-up in the sense that we are taking a product to market for the first time (fully bootstrapped), but is technically a mature product built over many years to support Charleston, South Carolina\'s #1 Vacation Rental Management firm, StayDuvet. In this role, I\'m focusing primarily on go-to-market activity, including sales, advocacy marketing, and the refinement of how we onboard & support our clients. We are excited to share our all-encompassing property management suite with the STR management industry!
EDUCATION
College of Charleston
BA, Business Administration & Hospitality and Tourism Management
SKILLS
ABOUT MAC HILL
I\'m a versatile community, marketing, and client relations professional with 12+ years of experience in driving customer adoption strategy, customer success, and revenue retention within B2B SaaS environments. I\'m most proud of my accomplishments while at BoomTown!(acquired by Inside Real Estate in 2023), where I spent 10 years helping drive the growth of the business in a variety of roles. For those unfamiliar, BoomTown was a leading CRM/IDX provider in the PropTech space. I consider myself to be adept at building and executing scalable onboarding processes, managing cross-functional teams, and analyzing customer health metrics to ensure high levels of customer engagement and product ROI. In addition to the client services side of my experience, I have a proven track record of improving customer outcomes through strategic partnership development and collaboration with sales, marketing, and product teams. I\'m most passionate about creating value-driven relationships that drive long-term growth!
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