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Lucas Barcellos Victoria
Application Support Analyst @Liquorland Nz
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WORK HISTORY
Application Support Analyst @Liquorland Nz
Auckland, NZ
Responsible for maintaining the Inventory Management, POS and Website applications.Key responsibilities are:Level 3 Support to assist the helpdesk team in solving incidentsIncident Backlog Management - Ensure tickets are solved within agreed SLA\'sProblem Management - Identify recurrent issues to prioritize fixesSoftware Release Management - Decide what\'s in each release and when they go liveBusiness Analysis - Propose software changes to facilitate users daily work
EDUCATION
Faculdade Dom Bosco
Bachelor’s Degree, Computer Technology/Computer Systems Technology
Eastern Institute of Technology
Post Graduate, Information Technology
Dom João Becker
High School, IT Specialization
SKILLS
ABOUT LUCAS BARCELLOS VICTORIA
I have more than 10 years of IT experience, with solid experience in applications…
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