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Lucas Barcellos Victoria

Application Support Analyst @Liquorland Nz

Auckland, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2020 — Present

Application Support Analyst @Liquorland Nz

Auckland, NZ

Responsible for maintaining the Inventory Management, POS and Website applications.Key responsibilities are:Level 3 Support to assist the helpdesk team in solving incidentsIncident Backlog Management - Ensure tickets are solved within agreed SLA\'sProblem Management - Identify recurrent issues to prioritize fixesSoftware Release Management - Decide what\'s in each release and when they go liveBusiness Analysis - Propose software changes to facilitate users daily work

EDUCATION

2006 — 2016

Faculdade Dom Bosco

Bachelor’s Degree, Computer Technology/Computer Systems Technology

2017 — 2018

Eastern Institute of Technology

Post Graduate, Information Technology

2005 — 2006

Dom João Becker

High School, IT Specialization

SKILLS

PhpItilJavascriptOperating SystemsMysqlSqlActive DirectoryUmlErpIT Service ManagementTechnical SupportHelp Desk SupportSupport SystemsPl/SqlClipperOraclePostgresqlSystems AnalysisMicrosoft Sql Server

ABOUT LUCAS BARCELLOS VICTORIA

I have more than 10 years of IT experience, with solid experience in applications…

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